Refund Policy

If Plus or Pro turns out not to be for you, write to [email protected] within 14 days of your first payment for that plan and we refund it in full. It applies to monthly and yearly billing alike, and you do not have to give a reason, though we would like to hear it.

The same goes for the first charge of an upgrade from Plus to Pro: within 14 days we refund the upgrade and put the account back on Plus.

The guarantee is there to let you try a plan with your own data, so it applies once per plan per account. Taking a plan, refunding it and taking it again does not start a new window.

A renewal, monthly or yearly, is not refunded, and we do not refund part of a period. You can cancel at any time from the billing portal on your profile page: the plan then runs to the end of the period you paid for and does not renew. SubDesk shows the renewal date on your profile so that it is not a surprise.

Two exceptions, always: a charge made in error, such as a duplicate payment, is refunded whenever it is found; and where the law of your country gives you a right to a refund, you have it regardless of this page.

When you buy a SubDesk code on AppSumo, AppSumo is the seller and takes the payment. The refund is therefore theirs to give, under their own guarantee, which at the time of writing is 60 days from the purchase. Ask for it from your AppSumo account, not from us: we never held the money and cannot send it back.

• You do not have to have left the code unredeemed. Redeeming it and using SubDesk does not affect the guarantee.
• Once AppSumo refunds a purchase, the code is cancelled and the plan it gave ends. If the account holds another code, or a plan bought here, it stays on the higher of what those give; otherwise it returns to Free. Nothing you recorded is deleted either way.
• After AppSumo's refund period has passed, a lifetime deal is not refundable, by AppSumo or by us.
• Trouble redeeming a code, or a plan that did not switch on? That is ours to fix: write to [email protected] with the code and the email address of your SubDesk account.

The same applies to a code bought from any other marketplace or partner: the refund comes from whoever took the payment, on their terms.

A trial or a promotional code given without payment has nothing to refund. A trial ends by itself: we do not take a card for it, and it never turns into a charge.

The paid plan ends when the refund is issued, and the account returns to Free, or to another plan it still holds. Nothing you recorded is deleted. Anything over the lower plan's limits stays readable; you cannot add more until you are under the limit, workspaces beyond the limit are locked, and paid features such as invoice uploads and client billing become read-only. Taking a plan again restores everything as it was.

To have the account and its data deleted as well, say so in the same email; see the Privacy Policy.

Write to [email protected] from the email address of your SubDesk account and say which payment you want refunded. We reply within two working days. A refund goes back to the card or method that paid, through Stripe, in the currency it was charged in; it usually shows within 5 to 10 working days, depending on your bank. We cannot make up for exchange-rate differences or fees your bank applies.

Please write to us before disputing a charge with your bank. A dispute takes weeks, a refund takes one email, and an account whose payment is charged back is suspended until the dispute is settled.

Consumers in the EU and the UK have a legal right to withdraw from an online purchase within 14 days. Our 14-day guarantee gives you at least that, in full, even though the plan starts working the moment you pay. Nothing on this page reduces a right the law gives you.